Refund policy

Refund & Exchange Policy

Thank you for shopping at Arya Collections. We aim to provide you with high-quality Indian clothing and a seamless shopping experience. In the rare event that your order arrives damaged or incorrect, we offer a refund or exchange under specific conditions.

1. Return & Exchange Window

We accept returns and exchanges within 5 days of the delivery date.
All return or exchange requests must be submitted within this timeframe.
Exchange is available within 5 days of delivery for eligible orders.

2. Eligibility for Refund or Exchange

✅ If any product is received damaged or if a wrong saree/product is delivered, a refund will be given or an exchange can be arranged.
🚫 Refund or exchange applies only for wrong or damaged products.
❌ No refund or exchange will be provided for size, color, or design preferences.

3. Product Condition

Products must be unused and returned in their original packaging with all tags intact.
Any product that shows signs of use will not be eligible for return or exchange.

4. Proof Required

Customers must provide a proper unedited unboxing video from start to finish as proof.
The damage or wrong product must be clearly visible in the video.
Claims without proper proof will not be accepted.

5. Non-Returnable/Exchangeable Items

Items that have been worn, washed, or altered.
Items without original tags or packaging.
Items purchased during a sale or clearance event (unless damaged or incorrect).

6. Return & Refund Process

Request Approval
- To initiate a return or exchange, contact us within 7 days of delivery through our Contact Page.
- Include your order number, reason for return/exchange, and unboxing proof.
Review & Confirmation
- Our team will review your request and respond within 2 business days.
Return Shipping
- If approved, we will provide a return shipping label.
- Return shipping costs are the customer’s responsibility unless the return is due to damaged or wrong products.
Refund / Exchange Processing
- Once the returned product is received and inspected, the refund will be initiated to your original payment method within 5 business days, or the exchange product will be dispatched.

7. Important Notes

Refunds or exchanges will not be accepted without valid proof.
If there is no damage or wrong product, no refund or exchange will be provided.
All decisions regarding refunds or exchanges are at the sole discretion of Arya Collections.
This policy is effective from 19-09-2024 and may be updated without prior notice.